Shipping Info

1. How long does it take for me to receive the package?

Orders have to be processed before it is shipped. The time you wait before receiving the package is made up of processing time and shipping time.

An order status of “Processing” means your order has been verified and put into a processing procedure. Processing time is required because we need to confirm your contact information and delivery address, sort item(s), conduct strict quality checking, function checking and completed packaging. Once your order is packed properly, it will be forwarded to the shipping company.

An order status of “Shipping” means your item(s) have started to ship, and you can track your order once the tracking number is updated by the courier. Since the whole shipping process involves international shipping, the package might be in transit or going through custom clearance. During this period, tracking numbers will not be updated until the item is fetched by the courier company. You may wait for 10 days to get the tracking numbers updated for expedited express and 20 days for ocean shipping. Please feel free to contact us if you need help concerning the shipping status of your order.

Please noted that according to the international shipping policy and recent tariff polices, the estimated delivery date may also be affected by such regulatory factors. Therefore, a slight delay within the acceptable range during the international transportation is considered normal.

Processing Time: 7-10 business days

Please Note:

A.Processing Time is calculated from the time you paid and the order is verified (An confirmation email will be sent after payment).

B.For holidays (both during the China’s festivals and your local holidays), processing time may takes longer than it usually is. We will notify you in advance.

Shipping Time：

We provide a range of shipping methods depending on the product category and the country/region. You can choose your preference when placing your order(s). The shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.

Please Note:

A.We are pleased to announce that we will cover all customs taxes for your orders. You no longer need to worry about customs duties, as we have taken care of these fees for you. Whether you’re shopping locally or internationally, you can trust that your purchases with us will be free from any unexpected customs charges.

B.Within 1-2 business days, after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.

C.We apologize that Alaska, Hawaii, Puerto Rico and the P.O.Boxes and military addresses(APO, FPO)can not be delivered.

D.According to different shipping regulations in different areas, some products are only available for a standard shipping. Please check your checkout page carefully, if there is no option for an Expedited Express, the express shipping may be unavailable for your order(s) or your location(s) at this moment.

E.Due to international shipping policies, customs regulations, and packaging considerations, item(s) in your order may be shipped in separate packages and may not arrive as fully assembled units. We will notify you when a separated shipping is applied on your order(s) and you do not need to pay any extra shipping fee for it.

2. How much does the shipping cost?

The price of shipping varies depending on your selected item(s), your address and the shipping method you choose. Specified shipping fee could be seen at checkout.

A.Make sure you have selected the correct country/region and entered the correct address;

B.A range of applicable shipping methods are shown, along with its estimated duration and the fee;

Delivery Area Surcharge may apply when shipping to certain remote areas. Available shipping options and their costs will appear at checkout systematically when you enter a shipping address.

3. How do I estimate the Delivery Time？

Estimated Delivery Time = Processing Time + Shipping Time

The Estimated Delivery Date shown on our website is an estimated timeframe based on standard processing and shipping conditions, including the destination, shipping methods, suggestions from the carrier and precious shipping experience.

The Estimated Delivery Date is when we expect to fulfill your order based on your country/region and the shipping method you specified. Processing Time along with Shipping Time is counted.

The Estimated Delivery Date could be affected by several factors beyond our control, such as adverse weather, customs clearance procedures, or carrier delays. Especially there is a strict international shipping policy and a tariff policy recently, which may result in a delay during the transportation.

Please Note:

We are not liable for delay caused by the following situations–

A.Contact information or delivery address is changed/corrected after placing the order;

B.The product(s) in your order is re-specified, such as changing to a different color, different size, etc, after placing the order;

C.The first delivery attempt is within the Estimated Delivery Date. If the courier has made a first-time delivery attempt within the Estimated Delivery Date, but you missed it/ arranged a pick-up/ the address was invalid, we are not liable for the time when you could actually get the package;

D.Your delivery address is in remote area.

We are doing everything we can to get your order to you as quickly as possible. However, due to the large amount of orders on our website, and various factors resulted in unexpected delay(s) during an international transportation. There may be a delay for your order(s).

The shipping information will be updated from time to time, and the final interpretation right belongs to APEXERA. You can contact us for more shipping details or further assistance.